Coaching buyers to compete
Silverstein focused on front-line execution with buyers, especially in multiple-offer situations. She coaches clients to treat every showing as an audition: dress well, introduce themselves to the listing agent, and come across as “warm, easy, rational, fair” so they stand out when offers pile up. In a market where most offers are over asking, “as is,” and accompanied by appraisal waivers, she said the difference is often in presentation and process, not just price.
Her team’s offers are packaged with a buyer profile, JS Group accolades, and a tailored cover letter that humanizes the deal while staying within fair housing guidelines. Strong terms on earnest money, timing and flexibility around the seller’s needs round out the strategy.
On the agent side, both Laricy and Silverstein criticized “text-only” negotiators; Silverstein tells her team, “Call the agent. Call the agent. Call the agent every time,” while Laricy admitted he’ll take a lower offer with a strong, responsive agent over a higher offer from someone who won’t pick up the phone.