HAAR Staff Development Day 2019

On Wednesday, September 25, HAAR staff joined together for our annual staff professional development and team building day. We started the morning off with breakfast and a craft project before our morning sessions.

Senior Director of Finance and HAAR Operations Katy Fitzgerald and Director of Association Outreach Sean Magers discussed HAAR’s Strategic Plan and how each staff member’s duties and responsibilities apply to each of the plan’s five key principals. Staff then brainstormed ideas on how we can better support each of these principals as well as ValleyMLS.com’s five project goals. 

Senior Director of ValleyMLS.com Operations Rhonda Ricketts and Director of Member Services Page Brooks led a discussion what customer service means, how both HAAR and ValleyMLS.com can step up our game and improve these services, and enhance communications with coworkers, members, and subscribers alike.


Enhancing these communications as a staff will support our shared mission to inform, influence, and empower a thriving real estate market! 
After a morning of learning and discussion, we took over Dave & Busters for lunch and a series of organized Team Building activities that challenged our skills, trivia, and sense of humor! We were also thrilled to be joined by our newest coworker, Debra Guy, for the entire day. 
We are grateful to HAAR and ValleyMLS.com leadership for the opportunity to become better professionals and bring a higher level of service to those with whom we work. We look forward to applying the lessons we learned to improve the way we work with you across the board.